FAQs

1) What services does Provision Home Care Inc. provide?

We provide in-home support services, including personal care, companionship, assistance with daily living activities, respite care, and other non-medical support based on the client’s needs and program eligibility.

2) What areas do you serve?

We proudly serve clients in:

• St. Louis City
• St. Louis County
• St. Charles County

3) How quickly can services start?

Start time depends on eligibility, authorization, and caregiver availability. Private pay services can often begin sooner, while Medicaid and VA-funded services may require approval steps.

4) Do you provide services 24/7?

Yes. Depending on the care plan and staffing availability, we can provide daytime, evening, weekend, overnight, and extended-hour services.

5) Are your caregivers trained and background checked?

Yes. We hire qualified caregivers who meet strict state requirements, including background screening. Our staff also receives training to ensure safe and professional care.

6) How do you match caregivers to clients?

We consider the client’s needs, schedule, personality, preferences, and cultural values to ensure a good fit.

7) Can I choose my caregiver?

In many cases, yes. Some programs (like Consumer Directed Services) allow you to choose your caregiver—including family members—based on program rules.

8) Do you create a care plan?

Yes. We develop a personalized care plan based on the client’s needs, goals, and approved service hours.

9) Do you accept insurance?

Coverage depends on the program. We accept eligible program-based services such as Medicaid/HCBS and VA-authorized services (where applicable), and we also offer private pay services.

10) How do I request services?

You can call our office or submit a request through our website. Our team will guide you through eligibility, required documents, and next steps.

1) What is Consumer Directed Services (CDS)?

CDS is a Missouri Medicaid program that allows eligible participants to receive care at home while selecting their own caregiver, including a family member or friend (if allowed).

2) Who qualifies for HCBS/CDS services?

Eligibility is determined by MO HealthNet and the care assessment process. In most cases, the participant must meet the nursing facility level of care and require in-home support.

3) Can a family member get paid to provide care?

Often, yes—CDS may allow a family member or friend to be the paid caregiver if they meet program requirements.

4) What if my caregiver misses clocking in/out (EVV)?

For Medicaid services, EVV compliance is required. Missed visits may affect claim approval and could result in non-payment depending on state rules. We provide guidance and training.

5) What support does Provision Home Care Inc provide in CDS?

We help with program onboarding, caregiver support, documentation, scheduling guidance, and compliance monitoring.

1) What is the difference between the Agency Model and CDS?

In the agency model, Provision Home Care Inc assigns trained caregivers to the client. In CDS, the client chooses their caregiver and participates more directly in directing their care.

2) Can I request a specific caregiver?

Yes. We welcome preferences and do our best to keep consistent staffing.

3) What tasks can caregivers assist with?

Caregivers can assist with bathing, grooming, dressing, toileting, transfers, mobility, meal prep, light housekeeping, companionship, and reminders.

4) Do you provide nursing services?

Yes, we do.

Also, if private duty nursing is applicable/available, services will be provided according to the authorized scope and care needs.

1) Do you serve Veterans?

Yes. We proudly serve Veterans and their families with respectful, dependable in-home care support.

2) Do you accept VA-authorized care hours?

Where applicable, yes. We coordinate with the Veteran, family, and representatives to fulfill authorized service hours.

3) What services can Veterans receive?

Services may include personal care, mobility assistance, meal preparation, light housekeeping, companionship, and respite support—based on authorization and care needs.

4) Can family members be involved?

Yes. We encourage family involvement and maintain communication so families feel supported and informed.

1) What is Private Pay home care?

Private pay means services are paid for directly by the client or family without waiting for insurance/Medicaid authorization.

2) How is pricing determined?

Rates depend on hours, level of support needed, and schedule type (weekday, weekend, overnight). We provide clear pricing upfront.

3) Is there a minimum number of hours required?

Minimum hours may apply depending on scheduling and staffing. Our team will review options with you during intake.

4) Can private pay care be temporary?

Yes. Private pay can be short-term (post-hospital recovery) or long-term (ongoing aging-in-place support).

1) What age group do you serve for youth services?

We serve children and youth based on eligibility and service authorization.

2) What kind of care is provided for children?

Services may include in-home caregiving support, assistance with routines, safety supervision, and non-medical personal care support aligned with the care plan.

3) Will the same caregiver work with my child consistently?

Whenever possible, yes. We understand consistency is important for children and families.

4) Can services be provided during school hours or after school?

Scheduling depends on authorization and caregiver availability. We work with families to set appropriate service times.

1) How do you protect client privacy?

We follow strict privacy standards and respect client confidentiality at all times.

2) What if I have a complaint or concern?

We take concerns seriously. Families can contact our office directly, and we will respond quickly and professionally.

3) How do you ensure quality care?

We provide training, supervision, caregiver support, and communication to ensure clients receive consistent, quality services.